Third-party dependency in banking has introduced new categories of systemic risk. High-profile service disruptions, from core banking migration failures to cloud outages affecting millions of customers, demonstrate that traditional Business Continuity Management Plans are no longer sufficient. Financial institutions must adopt a proactive approach to digital resilience, placing the Project Management Office (PMO) at the centre of enterprise governance.
In this full-length Whitepaper, EM Consulting provides an in-depth analysis of:
• The DORA Regulatory Framework: How to transform compliance obligations into a strategic differentiator, positioning the Project Manager as the key orchestrator of cross-functional implementation across technology, risk, and business.
• Multi-Vendor Governance Frameworks: How to adopt Service Integration and Management (SIAM) techniques to coordinate complex vendor ecosystems, avoid “agile theatre”, and maintain coherent oversight across the entire supply chain.
• Artificial Intelligence as an Accelerator: How generative and agentic AI can automate risk analysis, contract reviews, and gap assessments, potentially reducing manual workload by up to 90% ,while enabling predictive oversight of vendor performance.
• Case Studies and Strategic Recommendations: Analysis of global failures (TSB, DBS Bank, CrowdStrike, AWS/Capital One) and actionable best practices for building shared value with technology partners.
